Bradcare Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating remains good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture.

The provider spoke positively about the culture of the service. They told us the core values of the agency was to provide people with personalised care and effective communication. They said this would be achieved through good teamwork and effective systems, policies and procedures that focused on staff training and development.

Spot checks on staff practice were undertaken to monitor care practices and records were in place to support this.

Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

The majority of people and relatives we spoke with were not sure who was managing the service. They spoke very positively about the office staff and confirmed if they had any issues, they would call them or the on call team out of office hours. We fed this back to the provider.

Staff knew their roles, responsibilities and how to support each other. The majority told us they felt supported and valued by the management team.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard.

People using the service and relatives felt confident to raise any concerns. They were confident action would be taken. Most staff told us they were confident to report, whistle blow and raise concerns if needed.

The provider had systems in place to gather feedback from staff including completing surveys. This enabled staff to share any concerns confidentially if they did not have the confidence to use other methods in place. The provider told us there was an open-door policy where staff were able to speak up and share their concerns at any time.

The provider valued diversity in their workforce.

Most of the staff told us they were happy working for the provider. A staff member told us, “I enjoy my job and feel supported.”

The provider’s governance systems were not always effective.

Although systems were in place to monitor the quality of the service some improvements were required to make these more robust. For example, an auditing tool was not in place to check the recruitment of staff. Therefore, gaps in staff employment had not been identified. Evidence of oversees staff’s right to work in the UK was not on file. Staff had not completed all of the required training. The provider was receptive to our feedback and demonstrated their commitment to making any required improvements.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people.

The provider worked in partnership with other agencies, and this ensured positive outcomes for people and improved care. Staff monitored people’s wellbeing and any emotional distress. This information was shared with healthcare professionals to support any changes to people’s support plans.

Agencies confirmed the provider worked with them and completed any recommended actions following quality visits that were undertaken.

The provider valued diversity in their workforce.

Most of the staff told us they were happy working for the provider. A staff member told us, “I enjoy my job and feel supported.”