Evolving Care Ltd Leicester

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives spoke positively about the care and support they received. They told us staff treated people with respect, took time to get to know them and supported them in line with their preferences. One person told us, “I feel they go out their way more than they need to, they do things you don’t have to ask to be done.” One relative told us, “They have been fantastic, absolutely amazing, they have made our lives easier.” They also described staff as “Kind and caring” and said their family member felt comfortable when receiving support.

Staff recognised the importance of building positive relationships with people they supported. One staff member told us, “We show an interest and you get a bond with them.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People and their relatives told us staff supported people to maintain their independence and provided support only where needed. One person told us, “I like to stay as independent as I can,” and explained that staff supported them to continue shopping, which was important to them. They also told us staff respected their preference not to receive personal care from male staff.

Staff were able to describe how they promoted choice and control in people's daily lives. They told us they encouraged people to do as much as possible for themselves and offered choices about areas of care and support, such as clothing, meals and daily routines. One staff member said, “I let people do as much as they can themselves and always ask them first.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.