You are here

All reports

Inspection report

Date of Inspection: 25 November 2013
Date of Publication: 20 December 2013
Inspection Report published 20 December 2013 PDF

Overview

Inspection carried out on 25 November 2013

During a routine inspection

People's needs were assessed and treatment was delivered on an individual basis. People were fully involved in their treatment plan and received a clear verbal and written explanation prior to their first appointment, and at each consultation.

Steps were not taken to ensure that each person using the service was protected against the risks or receiving care or treatment that was inappropriate or unsafe. Staff were not always provided with suitable information. There were out of date medicines and equipment that would be used to treat people experiencing a medical emergency.

Overall, the provider ensured that service users and others who may be at risk of exposure to identifiable infection were protected.

Staff received appropriate training, professional development, supervision and appraisal. Staff were enabled to meet the professional standards which are a condition of their ability to practise.

The quality of the services provided were monitored and reviewed by audit, client satisfaction survey, and through staff meetings. However identified risks were not always acted upon. There were not always effective systems in place to identify, assess and manage risks relating to the health, welfare and safety of people using the service and others who may be at risk from carrying out the regulated activity.