Cookridge Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We observed staff during the inspection who were kind and respectful to residents. We received positive feedback from people and their relatives about the staff. One family member told us, “The care is very good, the staff are all very friendly and caring, they are all very nice.”

Good relationships had been built with visiting professionals. One professional said, “I always find them [staff] approachable during my visits and kind and friendly.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.Records were in place that showed people’s preferences regarding their care, these also considered any cultural needs, people’s histories and interests. Staff knew people well and used this knowledge to build relationships with them and treat people as individuals. One family member told us, “They are very competent, they know what they are doing and have good knowledge of the residents.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to have choice and make day to day decisions about their lives. For example, people chose when to get up, what to eat and how they wished to spend their time. Staff respected these wishes to ensure people had control. One staff member said, “We always offer choice. We support people to make decisions, but we follow what they want, even if they always have the same drink for example, we always ask them.”

People could take advantage of scheduled activities within the service, these included a mix of live entertainers, crafts and resident groups. The service was working on improving the activities provision within the community and had recently acquired transport for the residents. People were able to spend time with others if they wished, and visitors were welcomed within the service. One person told us, “There is so much going on, they will get people in to try and help people with special hobbies. They get to know what people are interested in, they are really good.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.Staff observed people and knew them well so they could act quickly if they noticed someone in pain or if their condition had deteriorated. When asked if staff were responsive to their needs, one person said, “Oh yes, if anything happens, they will get the GP in.”

Care records had been developed to give staff awareness of how people displayed anxiety or distress so they could support that person quickly.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.The registered manager and deputy manager were on site daily to offer support to staff and people told us they had built up good relationships within the service. One staff member said, “It is a good staff team, and it is very much a family. We have a whole home approach to things. Managers are supportive and we always help each other.”

The provider promoted staff wellbeing and had opportunities such as ‘Employee of the month’ to show recognition of good care.