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Inspection report

Date of Inspection: 13 May 2013
Date of Publication: 6 June 2013
Inspection Report published 06 June 2013 PDF

Overview

Inspection carried out on 13 May 2013

During a routine inspection

We spoke with two people who used the service. They spoke positively about the care and treatment they had received. They told us the treatments were clearly explained and the staff were very good.

Evidence showed people were protected from the risk of infection because appropriate guidance had been followed. People we spoke with told us the practice was always clean although the d�cor was tired and required some redecoration.

We saw that appropriate checks were undertaken before staff began work.

The practice had an effective well organised system to regularly assess and monitor the quality of service that people received. The practice had a complaints policy and took account of complaints and comments to improve the service. People we spoke with told us they were regularly asked to give feedback in the form of questionnaires. We also saw the results of the questionnaires carried out over the last year, which were mostly positive.