The Fullwell Avenue Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as Good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity. Arrangements were in place to promote patients’ privacy. The results of the 2025 National GP Patient Survey showed people felt listened to and felt they were treated with kindness. For example, 84% of respondents said the healthcare professional they saw or spoke to was good at listening to them during their last appointment, which was above the local average of 82% but below the national average of 87%.A total of 78% of respondents said the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment, which was below the local average of 81% and the national average of 86%.

Staff and leaders told us they would respond to people’s needs quickly and efficiently. The leader’s explained patients were signposted to social prescribers and information on disabilities, women's health, and wellbeing support groups was available on the service website and on posters in the waiting room. Where language barriers existed, interpretation services were available, and longer appointments were offered when needed.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.