Kineton Manor Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People gave warm and positive feedback about their life at Kineton Manor Nursing Home and the care they received from staff. One person told us, “Since I came here, I have found all the carers to be amazing. They all look after me very well and they are all very, very good.” Another person commented, “I have no complaints at all about living here. I have no problems, and I find all the carers here are very kind to me.”

Relatives were equally confident in the kindness demonstrated by the staff team. One relative told us, “[Name] is a really cheerful person but if she is upset, staff will always put an arm around her and that is what is lovely. The staff never walk past a person who is upset.” Another relative observed, “The staff here are the most kind and caring team.” Several relatives described how the caring attitude of staff extended to them as visitors to the home. One relative told us, “I get treated extremely well and get on very well with the carers too.” Another explained, “If I am upset or [Name of relative] is ill, staff are the first to come and hug me and take me somewhere to be private."

During our visit, we saw staff were kind, caring and respectful. Managers and staff spoke about people in a sympathetic, compassionate and polite way and gave examples of how they promoted people’s dignity when providing care. One staff member told us, “When you walk through the main door you feel a very happy environment. Some residents when they see their favourite carers, their eyes light up."

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People told us where possible, they continued doing the things that were important to them and reflected their own preferences and lifestyle choices. For example, 1 person told us they appreciated that staff ensured they had their preferred newspaper every day. Another person told us they had always enjoyed having a sherry before lunch and commented, “I get a glass of sherry every day without question, I don’t ask for it, it just arrives as if from the fairies!” Some people attended regular coffee mornings at the local church. Other people told us about their preferred routines, and we saw this accommodated during our inspection visit.

Relatives told us their family members looked well cared for and received personal care that respected their individuality. One relative told us staff always acknowledged people as individuals and, “Address residents by their chosen names.”

Care documents included information about what was important to people, their interests and hobbies and how they wished to be supported.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Some people required high levels of staff support in their everyday lives. However, where people were more able, they were supported and encouraged to maintain as much independence and control as possible. For example, 1 person told us they were able to do aspects of their own personal care, and staff were available to assist when they needed it.

Family and friends could visit people when they wished and were a constant feature on both days of our inspection. People and their relatives told us special anniversaries and occasions were celebrated in a way that was meaningful to them. One person told us, “For my birthday, they set up a tea party for me, and I had trips out to see some ponies and to a military museum. They showed me a rifle that I had used when I was in the army.” A relative commented, “What they do really well here is to celebrate birthdays and anniversaries. We celebrated our big anniversary here with hot dogs, burgers and cake. We all went outside in the garden, and all the able residents came and joined us. The garden here is very well used in the summer.”

People were provided with opportunities to engage in organised activities and events such as exercises, quizzes, flower arranging, crafts and singalongs. Where people were cared for in bed or preferred to spend time in their own bedrooms, activities staff carried out visits for hand care or to read with people. However, the provider recognised this was an area for improvement. They were recruiting another member of staff so they could increase the opportunities for people to engage in activities and interests that reflected their individual preferences and choices.

Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us staff regularly checked on them and were available when they needed assistance or support. One person told us, “Staff always check me regularly, even overnight. If I ever want something, I will walk out into the corridor. If there is no one there I will press my buzzer, and someone always comes along quickly.” Other comments included: “I have a buzzer and occasionally I use it. They (staff) always come quickly” and “If you have to ask for help, someone comes along very quickly and does what you want.”

Our observations showed staff responded to people’s needs for support. For people who spent time in their bedroom, their call alarms were in reach so they could get the assistance of staff when they needed it. In communal areas, staff were available and observant of people to identify when they needed care and support, as well as engaging people in conversation.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff felt supported by the provider and the registered manager and told us they enjoyed being part of the staff team at Kineton Manor Nursing Home. Staff acknowledged there had been some recent challenges around their overseas sponsorship but gave examples of how the provider had acted to mitigate any negative impact to their emotional or personal wellbeing. One member of staff told us, “They support us mentally and physically." Another member of staff commented, "If I have any concerns or any problems I can go and speak to my managers. I can tell them my concerns, and they are always there to sort them out.”

Some training was completed by staff in their own time. The provider ensured this was monitored and staff were paid for training completed outside their working hours. The registered manager explained, “We can see how many training courses they have completed and we pay them. You are asking them to work on their day off, so it is something we have implemented." The registered manager told us staff working hours and personal commitments were considered when completing the rota to support staff welfare.

A new member of ancillary staff told us they were a mental health first aider and had spoken with the registered manager to see if they could offer their services to staff. This was being planned for implementation as another offering to support staff wellbeing.