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Doris Jones Limited Outstanding

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 29 January 2014
Date of Publication: 27 February 2014
Inspection Report published 27 February 2014 PDF | 74.26 KB

Overview

Inspection carried out on 29 January 2014

During a routine inspection

When we visited the provider we found that people had received an assessment of their support needs prior to receiving care and treatment. Care plans were written in a personalised way and planned and developed with them and/or their relatives. They contained details of their preferences in relation to the way their care was provided and were reviewed regularly.

One person we spoke with said, "The carers are very good and go that extra mile. They all have a nice way about them and encourage my independence and don't rush me at all."

People were protected against the risks of a health care related infection because staff had been trained appropriately and wore personal protective equipment to reduce the risk of cross contamination. Staff had been trained in food hygiene, infection control and hand washing techniques.

Staff were supported with relevant training, supervision and appraisal. New staff received induction training and their competency was checked before providing care to people in their own homes. The provider undertook 'spot checks' regularly to ensure that care was of a consistent standard. Annual appraisals took place for all staff.

The provider had an effective system to manage complaints. Records of complaints that we viewed reflected that they had been investigated and handled in line with their policy. Where areas for improvement had been identified these were cascaded to staff for future learning.