- Community substance misuse service
Archived: CGL Manchester
Assessment report published 8 September 2025
Contents
Ratings
Our view of the service
We assessed CGL Manchester from 8 to 10 July 2025.
We assessed the service due to the length of time since it was last inspected.
CGL Manchester was registered with CQC on 29 January 2018 to deliver the regulated activity Treatment of disease, disorder or injury and on 17 March 2020 for the regulated activity Diagnostic and Screening procedures. There was a Registered Manager in post. The regulated activities were delivered from 5 locations across Manchester. We visited all 5 locations:
- Manchester - Bradnor Point
- Manchester - Zion Community Centre
- Manchester - Carnarvon Street
- Manchester - Resonance Centre
- Manchester - Oldham Road
In addition to the above locations, the regulated activities were delivered across the city as part of the outreach element of the service, which included day centres, GP practices and people’s own homes.
Since the last inspection in December 2018, the service had met the actions in relation to the environmental concerns at Carnarvon Street (issues with the security door at the bottom of the stairs and the storage of medical equipment and cleaning materials).
We rated the service as good. The service had made improvements and had addressed the environmental concerns identified at the last inspection. The service were innovative with the variety of support offered to clients, including one to one appointments, group activities and outreach support to people who were marginalised, including people who were homeless. Clients were supported to have choice and control and were involved in planning their care.
However, not all staff received the required training for their role. There was a lack of oversight of the induction for new staff.
We found a breach of regulation in relation to training and induction. We have asked the provider for an action plan in response to the concerns found at this assessment.