DDLTAC(UK) - LONDON

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Requires improvement

• Well-led

  Requires improvement

Our view of the service

DDLTAC(UK) – LONDON is a home care service providing personal care to older people and younger adults and people living with dementia, sensory impairment and mental health needs. At the time of our assessment, 1 person was using the service.

We assessed the service from 6 May 2026 to 1 July 2026.

We carried out the assessment due to the time elapsed since our last assessment.

At this assessment we found the provider was in breach of legal regulation in relation to safe care and treatment, good governance, staffing and fit and proper persons employed. The service has been rated requires improvement.

The person had not always received safe care and support, and their care had not always been planned in a sufficiently person-centred way. We identified issues with needs and risk assessments and care plans, safeguarding processes, staff training, recruitment processes, record keeping and quality assurance. These issues had put the person at risk of potential harm. However, we found no evidence the person had been harmed.

The person was protected from infections, they received their medicines as prescribed, they were involved in planning and making decisions about their care and support and they were supported by staff who were caring, friendly and kind and treated them with respect and dignity.

The person felt comfortable to raise concerns and share feedback and was confident they would be listened to and appropriate action would be taken.

Leaders were inclusive and open and honest, and the service had a supportive culture that promoted staff wellbeing.

People's experience of this service

The person received their care and support in line with their needs and preferences and they experienced good outcomes. They had maintained good physical and mental health, which was an improvement compared to past experiences before they started using this service. They felt they were treated with respect and dignity and that staff were caring, friendly and kind to them. They were involved in planning their care and support and they made their own decisions about their care and support.

The person said they were happy with the service and the care and support they received.