- Care home
Brook House Care Home
Assessment report published 21 July 2026
Contents
Ratings
Our view of the service
Date of inspection, 9 to 15 June 2026. The inspection of this location was prompted due to the historic rating.
Brook House Care Home is a care home registered to provide personal care and accommodation for up to 41 older people, including those living with dementia. At the time of the inspection, the service was supporting 29 people.
The provider’s ethos towards care was embedded across the workforce. All those involved were committed to improving people’s lives. People’s care was person centred, with staff facilitating positive outcomes for people, maximise their health and wellbeing, and being supported to live life to the full by taking on new challenges, hobbies and interests.
People’s support and care was facilitated by staff who had undergone a safe recruitment process, and who had the training, skills and knowledge to facilitate excellent outcomes for people. Training for staff reflected specific areas of people’s needs, which included dementia awareness and skills to equip staff with clinical skills and care competences. Staffing numbers and their deployment enabled staff to be extremely responsive to people’s needs, in support of their physical and mental health, their well-being, reflective of a person-centred approach to care.
Person-centred care covered all aspects of people’s lives, including end-of-life care. The commitment of all staff in providing high quality and individualised end of life care was recognised through their achievement of being accredited with the Gold Standards Framework, training programme designed to help care services provide proactive, personalised and coordinated care for end-of-life care.
The provider had committed resources to improving the environment and had designed the garden to cater and meet the needs of people living with dementia, older people and with mobility difficulties.
All staff demonstrated a positive, committed, compassionate and caring approach to supporting and enabling people to achieve their goals and aspirations, so they could live their lives to the fullest. Social inclusion was a high priority, with staff actively supporting people to pursue their interests and hobbies, maintain meaningful friendships, and develop new social connections that enriched their wellbeing and sense of belonging.
People received excellent, consistent, and person‑centred care and support. The pre‑assessment process, development of care plans, risk assessments, and ongoing review systems were highly robust, involving the person or their representative. This ensured care remained accurate, responsive and individualised.
The management team were long standing, knowledgeable and experienced. A highly visible, supportive and managerial presence was acknowledged by people, family members, staff and external professionals.
Internal communications systems were robust. Staff were consistently informed of any changes to people’s care needs or health conditions, ensuring continuity and safety. Staff received regular opportunities to discuss their work, training, and development needs, and their contributions were recognised and celebrated.
Staff had developed effective working relationships with external professionals, ensuring people received consistent, well‑coordinated, and holistic care. This collaborative approach enabled staff to respond promptly to changing needs, share essential information, and support people to achieve the best possible outcomes.
Systems and processes, underpinned by policies and procedures enabled the registered manager and management team to maintain a clear overview of the service being delivered, and respond in a timely way to implement changes in response to any concerns or feedback.
People were supported safely with their prescribed medicines, and staff liaised proactively with GPs and other professionals when concerns were identified. Where people required support with nutrition and hydration, this was managed and monitored to a high standard. The quality and presentation of the food provided had a positive impact on people’s nutritional intake, further promoting people’s health and wellbeing.
The provider had invested significantly in strengthening systems and processes that assessed, reviewed, and monitored quality and safety. Governance procedures were robust, providing clear visibility of performance and enabling swift, effective action where improvements were identified. This supported continuous learning, ensured risks were well managed, and helped maintain consistently high standards of care across the service.
People's experience of this service
People’s and their family members had no hesitation in recommending the service. A person told us, “I’m very comfortable here, I’m lucky to live here.” Family members comments included, “I’d recommend it yes, without hesitation.” And “I already have recommended it to a couple of people.”
Staff were praised for their kind and caring approach, and how they were consistently responsive to people’s needs. A family member said, “It’s marvellous here, staff are so caring and patient.” Another family member told us, “It’s a very homely and has a nice feeling, extremely caring and friendly staff, there’s always plenty of staff around.”
People were unequivocal in stating they had choice and control of their daily lives, and that wishes and dignity were respected. A person told us, “No one enters my room without knocking first.”
Feedback was positive about the quality, variety and choices available on the menu. A family member told us, “I had lunch here a while ago it was very nice, there’s a new chef here.” A person told us, “The foods very nice, it’s always very tasty and there’s always a choice.”
The registered manager and management team were described as having a visible presence, with good managerial skills and oversight. “A family member said, “The home is well managed.” Whilst another said, “It seems managed well, it’s all very smooth here.”
Feedback was positive as to the frequency and range of activities available to people, both within the community and the service. Family members described how the service went above and beyond to identify new experiences for people, based on their hobbies and interests, and ambition to achieve long held wishes. A family member told us, “[Relative] went up in a glider at 91 years of age and my relative wants to do it again.”
People’s and family members spoke of the opportunities to comment and influence their individual care and support, as well as playing an active role in shaping the service, which included attending training in dementia awareness. A person told us, “We have resident meetings, they ask our opinions every month.” A family member said, “They do have relatives’ meetings, they had a dementia training session as well.”