Abington Park View Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring means we looked for evidence that people were treated with compassion, kindness, dignity and respect.
At our last assessment, this key question was rated good. At this assessment, the rating remains good. This meant people continued to be supported and treated with dignity and respect.
Staff were kind and attentive and supported people in a caring and patient manner. People were offered choices in their daily routines and supported to maintain independence and comfort.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed positive engagement between staff and people. Interactions were warm, caring and respectful, and people appeared happy and comfortable. Staff were polite, empathetic and professional, often using humour and reassurance in their approach.

People spoke positively about the care they received. One person said, “The staff are very good, they treat me nicely. I have never been treated badly.” Another person told us, “Staff are very helpful, they treat me respectfully.”

Staff were observed responding promptly when people requested assistance and maintaining their dignity during personal care. Their approach demonstrated genuine compassion and a clear understanding of people’s needs.

The caring culture within the service helped people feel valued, comfortable and supported in their day-to-day lives.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff knew people well and tailored care to their individual preferences. People were encouraged to make day-to-day choices about meals, clothing, and activities. One relative told us, “If it doesn’t harm her, they let her do things herself, like wearing clashing clothes.”

People’s individuality was respected, and staff supported their personal routines and preferences. Care records reflected people’s likes and dislikes and included information about their cultural backgrounds, abilities and interests.

Room doors did not display peoples’ names or photos to support orientation. The registered manager confirmed they were in the process of personalising each door with pictures and names to help people recognise their rooms more easily.

Staff provided care in a way that promoted choice, independence and self-expression, ensuring people felt valued and respected as individuals. We observed staff were patient, kind and communicated in a respectful way.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to maintain their independence wherever possible. Staff respected people’s privacy and dignity during personal care and encouraged them to do as much for themselves as they could. One relative said, “They understand her background, she was a nurse and likes things clean. They respect that.” Another told us, “She insists on doing it herself. They bought her a special fork and spoon set to help her remain independent.” A third said, “Staff understand her personality, she’s private and doesn’t mix much, and they respect that.”

People told us they enjoyed the activities arranged within the care home and in the community. Staff encouraged participation in daily routines, helping people make choices about meals, clothing, and how they spent their time. Staff were observed providing gentle support and encouragement that maintained people’s confidence and sense of control.

This approach helped people to maintain their independence and dignity while ensuring their choices and rights were respected.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Call bells were answered promptly, and staff were attentive and visible in communal areas. People told us that staff responded quickly when they needed help. One person said, “The staff respond immediately when I need assistance with getting up or getting into bed.” A relative shared, “They respond quickly when he needs help. The staff are always around and checking in on him.”

Staff knew the People well and were quick to act when necessary. One relative mentioned, “When her oxygen levels dropped, they immediately called for help and got her into the hospital quickly.”

This demonstrated that staff were proactive and responsive to people’s immediate needs, ensuring comfort and safety in real-time.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff had access to regular supervision sessions and team meetings, which offered opportunities to reflect on their practice, receive feedback, and contribute ideas for improvement. Regular training, including updates on infection control, fire safety, and moving and handling, was available to ensure staff had the skills to provide safe, effective care.

Staff also reported that flexible working options were available to help manage personal commitments, such as childcare, which helped improve their work-life balance. In addition, the provider offered a range of support services to help staff manage their wellbeing.

A positive team culture supported staff collaboration, with a strong focus on people’s wellbeing and quality of life. This enabled staff to deliver care that was consistent, compassionate, and person-centred.