Caremark (Oldham)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People experienced care that reflected their changing needs and preferences, and assessments were used to help ensure support was appropriate from the outset. This helped people feel confident that care was tailored to them.

Staff gathered information about people’s health, wellbeing and communication needs and acted when changes were identified. When people’s needs altered, staff escalated concerns and managers reviewed assessments, so care plans remained accurate and current. Leaders supported staff to recognise changes early and use this information to inform decisions about care and support.

Assessments were kept under review and updated when circumstances changed. Information from people, families and health and social care professionals was used to adjust care arrangements where needed.
 

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence based good practice and standards.

People received support that was consistent, safe and tailored to their individual health needs. Staff followed clear care plans, which helped ensure care was delivered in line with recognised standards.

Staff understood how to apply professional guidance in day to day practice. When people’s needs changed, staff sought advice and managers ensured care plans and instructions were updated promptly so staff had clear, accurate guidance. Leaders supported staff through training, supervision and observation of practice to reinforce safe and effective delivery.

Records showed that care and treatment were reviewed regularly and adjusted when required. Learning from incidents and feedback was used to strengthen practice and reduce risks.
 

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People experienced care that was coordinated and well managed, particularly when their needs changed or additional support was required. Staff communicated concerns promptly and worked with managers to coordinate responses. Leaders supported joint working by ensuring staff knew when and how to involve other professionals, and information was shared to support continuity.

Where health or social care input was needed, staff and managers acted to ensure advice and decisions were reflected quickly in people’s care. There were clear communication and collaboration with partner agencies. Information was shared appropriately and used to inform care planning and decision making.
 

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People experienced prompt responses when their health needs changed and were supported to make informed choices about their care. This helped people feel reassured their health was taken seriously and acted on appropriately.

Staff recognised early signs of changes in people’s physical or emotional health and escalated concerns in a timely way. Leaders ensured staff were supported to seek advice and involve health professionals when needed, and care plans were updated to reflect guidance and agreed actions. This helped ensure support remained appropriate and focused on preventing avoidable deterioration.

Health needs were monitored and reviewed, with learning used to strengthen preventative support. Where patterns or risks were identified, actions were taken to promote safer routines and healthier outcomes.
 

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People experienced timely follow up when concerns were identified, and actions were taken to reduce risks and support better outcomes. This helped ensure care remained safe and responsive over time.

Staff and leaders regularly reviewed information from incidents, observations and feedback to identify learning. When issues arose, managers acted to investigate, involve relevant professionals and adjust care arrangements. Learning was shared with staff and used to strengthen practice and reduce the likelihood of recurrence.

Records showed that monitoring led to clear actions, such as changes to care plans, additional support or further review. Trends were considered to support improvement rather than focusing only on individual events.
 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were involved in discussions about their care and reported feeling listened to and respected. This helped ensure care was delivered lawfully and in ways that reflected what mattered to them.

Staff understood how to support consent and decision making. Where people had capacity, staff encouraged them to make choices and respected their decisions. When capacity was impaired or fluctuating, staff followed appropriate processes to involve people as much as possible and worked with families or representatives to make decisions in people’s best interests.

Records showed that consent and capacity were assessed and reviewed, and decisions were clearly documented. Leaders monitored practice through supervision and review to ensure staff followed legal requirements and guidance.