Saffrons Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives told us that staff treated them with kindness and respect. One relative told us, “The staff are all very caring.” Another relative told us, “The staff are really lovely. [Name] spends most of the time in their room through choice, the staff are good at encouraging them to go to the lounge or to join in with activities.”

The home was welcoming and friendly. One relative told us, “The Saffrons has a nice atmosphere, it feels like walking into someone's home. I really like the personal touches, for example, on Mother’s Day all the residents were given a little present, they didn't need to, but they did and often do on special days.”

Staff had good relationships with the people living at the service and interactions were positive, for example, speaking to people about their past lives and sharing common interests in music. Staff promoted dignity by knocking on people’s doors before entering and asking verbal consent when providing support. Staff knew how to reassure people when they were upset and treated them with compassion.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff took account of people’s unique back grounds and cultures. People’s environments such as their bedrooms reflected them as individuals with personal décor and pictures.

Activities offered in the home promoted people to maintain their interests and lifestyle choices, for example, a pastor from the local church regularly visited so people with reduced mobility could continue to practice their religion.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to maintain meaningful relationships with those who were important to them, such as friends and family. One relative told us, “I asked the home if they would be happy for us to host 90th birthday celebrations for [name]. They were very accommodating; they let us use the front dining room. I visited beforehand to set up the balloons and tables, they staff were very helpful. We all had a lovely day.”

Another relative told us, “The staff are all very caring. They produce monthly activities leaflet for all the residents and provide regular trips out on a minibus for a drive, have singers in to entertain the residents, weekly keep fit plus art activities for the residents to enjoy. They always have a party at Christmas to which all families are invited to enjoy with the residents.”

The home offered a range of different activities which included weekly exercise classes, an art class, animal encounters and a visiting therapy dog. The registered manager made good use of local resources. We observed people enjoying the art class and feedback provided about this was positive.

People were given control over what activities were available through discussions in resident’s meetings, a monthly news letter was produced and visual timetable. People were given a choice as to if they wished to participate. Staff supported people to individually pursue their interest and hobbies, for example, colouring and knitting.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

A relative told us “When [Name] became unwell a carer contacted me straight away to inform me that they were being admitted to hospital. It was during the night, but I was grateful as it enabled me to leave my home to travel to be with them. I was very impressed with how they responded to the situation”

People all had access to a call bell in their bedrooms. Regular call bell audits were completed by the registered manager to ensure that standards were maintained in line with the provider’s expectations. We observed staff proactively responding to call bells, no concerns were mentioned by people regarding call bell responses.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us that they enjoyed their job, they had been provided with appropriate skills and training to competently undertake their role. One relative told us, “The staff seem well trained and caring.” Staff were well supported by the registered manager who fostered a culture of openness and honesty. Regular supervisions were completed giving staff dedicated time to discuss their wellbeing.

The diversity of the staff team was well recognised and respected by the provider. Staff had been empowered to maintain their cultural and religious beliefs, for example, allowing staff to take extended periods of leave for cultural enrichment.