- Homecare service
Triple Home Care Ltd
Assessment report published 11 August 2026
Contents
Ratings
Our view of the service
This assessment took place between 1 July 2026 and 23 July 2026. The service provided personal care and support to 15 people in their own homes. It supports adults, including people living with dementia, mental health conditions, physical disabilities, sensory impairments, eating disorders, drug and alcohol misuse issues, and learning disabilities and autistic people.
Because the service supports learning disabled and autistic people, we assessed it against CQC's Right Support, Right Care, Right Culture guidance. This guidance focuses on making sure people are treated with respect, have choice and independence, and are supported to be part of their local community.
Staff were trained and knew how to keep people safe, including how to recognise and report safeguarding concerns. Before people started using the service, their care and support needs were assessed. Care plans and risk assessments were then regularly reviewed to make sure they stayed up to date. Staff understood people's individual risks, including risks linked to specific health conditions, and used care plans and risk assessments to help keep people safe.
Staff encouraged people to be as independent as possible and where this formed a part of people’s care packages, supported them to take part in activities and hobbies they enjoyed. They also helped people stay connected to their local communities and staff worked with people when needed to build their confidence. There were enough trained staff to meet people's needs, and most care call visits were provided on time. Staff followed good infection prevention and control practices.
Staff understood the importance of supporting people to make their own choices about everyday matters, such as what they wanted to eat, drink or wear, in line with the Mental Capacity Act 2005. People were treated with kindness, dignity and respect, and staff took steps to protect their privacy. Staff also understood people's different communication needs. They used a range of methods, including known communication tools, recognising body language and facial expressions, to help people express their wishes and make choices.
The management team monitored the quality of the service and used data analysis performance reports and other information to identify areas for improvement. During the assessment, the registered manager told us they would introduce more detailed audits and action plans to strengthen oversight further.
There was a positive and inclusive culture within the service. People, relatives and staff told us they felt comfortable raising questions, concerns or suggestions and were confident they would be listened to and acted upon. Overall, feedback about the service was very positive.
People's experience of this service
People and their relatives spoke positively about the care and support they, their family member received. They described staff as flexible, responsive and focused on meeting individual needs. Relatives particularly valued the provider's willingness to adapt support arrangements when additional assistance was required. One relative told us, “If [family member] has extra hours to use, [staff] will extend the care on a [named day]. They are so good. They make allowances.”
People and their relatives were complimentary about the quality of care provided by the management and staff team. Feedback indicated people felt well supported and would recommend the service. Relatives told us, “I have no problems referring this agency to others,” and “[Staff] are nice and friendly. I wouldn’t have them if they weren’t.”
Relatives confirmed that staff listened to and respected both their wishes and those of their family members. One relative said, “Staff listen to us both.” Feedback also demonstrated that the consistent staff team developed positive and professional relationships with people. They gave examples of how staff engaged with them in ways that promoted well-being and enjoyment. One relative described hearing laughter and conversation between staff and their family member during visits. This they felt reflected the warm and caring relationship that had been developed.
Relatives also told us staff understood people's individual needs and adapted their support accordingly. One relative said, “[Named staff member] is very good, really young but fantastic. She responds well with [family member].” They went on to tell us, “[Family member] has good quality care. I have high standards myself.”
This feedback demonstrated that people received care from staff who were kind, attentive and responsive to their individual needs and wishes. Positive relationships, effective communication and a flexible approach helped ensure people and their relatives felt valued, listened to and confident in the care provided.