Bryony Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect. At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

When staff interacted with people they were treated with kindness, empathy and compassion and staff respected their privacy and dignity. We received feedback from professionals, one professional told us, “The carers are very caring and helpful. This has been commented on by several members of our team, working in different roles.” Another professional told us, “The staff I have observed, presented as kind, responsive, and compassionate.” We observed staff treating people with kindness and observed staff had a good rapport with people.

The service did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care and support. We observed the mealtime experience was mixed for people. Some people benefitted from positive staff interaction, However, we found staff at times missed opportunities to engage with people when supporting them to eat and drink. We spoke to the manager about our concerns, and they raised them directly with the staff members involved. The provider was also in the process of putting a mealtime experience audit in place and told us they would add some of the points we raised to be monitored. They were also meeting with people to discuss purchasing table cloths, placemats and condiment sets for the tables. There was a game of skittles going on which some people enjoyed. There was music in the background which some people were indicating they were enjoying.

The service did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care and support. We observed the mealtime experience was mixed for people. Some people benefitted from positive staff interaction, However, we found staff at times missed opportunities to engage with people when supporting them to eat and drink. We spoke to the manager about our concerns, and they raised them directly with the staff members involved. The provider was also in the process of putting a mealtime experience audit in place and told us they would add some of the points we raised to be monitored. They were also meeting with people to discuss purchasing table cloths, placemats and condiment sets for the tables. There was a game of skittles going on which some people enjoyed. There was music in the background which some people were indicating they were enjoying.

The service cared about and promoted the wellbeing of their staff and supported and enabled them to mostly deliver person-centred care. Staff members told us the home was a good place to work, 1 staff member told us, “I am really happy. If I need anything I can have an open chat.” This staff member then gave an example of how the provider had supported them and had been flexible with a personal issue they had. Staff also gave us examples of when they had been offered additional training to aid their development. Team meetings were held to discuss issues relevant to the service or staff experience. A staff survey had also been issued to encourage feedback and actions devised from the feedback received.

The service cared about and promoted the wellbeing of their staff and supported and enabled them to mostly deliver person-centred care. Staff members told us the home was a good place to work, 1 staff member told us, “I am really happy. If I need anything I can have an open chat.” This staff member then gave an example of how the provider had supported them and had been flexible with a personal issue they had. Staff also gave us examples of when they had been offered additional training to aid their development. Team meetings were held to discuss issues relevant to the service or staff experience. A staff survey had also been issued to encourage feedback and actions devised from the feedback received.