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Inspection report

Date of Inspection: 15 August 2013
Date of Publication: 13 September 2013
Inspection Report published 13 September 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 August 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare

Reasons for our judgement

We looked at the treatment records for five people who used the service. Records held on the practice database included information regarding medical histories and what was discussed with the person. Where complex treatment was required we found that the dentist referred the person to the appropriate specialist. The assessment, planning and delivery of their treatment were centred on the person’s individual circumstances.

We found that the treatment plan was based on an oral examination chart which involved an assessment of the person’s oral health needs. The treatment plans viewed included an audit trail of the discussion being held, and recordings were made of the person’s involvement and consent with the planned treatment.

People who used the service were protected in the event of an emergency because staff had received training in first aid and there were emergency medications available if required. Emergency drugs were in date and regular checks were conducted to ensure that they were replaced if their date expired.

People we spoke with told us that they were able to get treatment when needed and they understood their treatment plan and what would happen after their appointment. A member of staff told us that time would be allocated to accommodate emergencies either on the day or within 24 hours.

One person who had visited the practice on the day of our inspection told us “on the odd occasion I needed to come in as an emergency and was seen quickly. Part of my tooth broke off and they had to build the tooth up. I consented to the treatment’. This meant that arrangements were in place for dealing with unforeseeable emergencies.

We saw that a range of information was available to people about the services provided. Useful information on maintaining good dental health and general wellbeing was also available and displayed. This meant that people could access information about oral health and well-being when they wanted it.