Archived: The Brookland

Ratings

• Overall

  Inadequate

• Safe

  Inadequate

• Effective

  Inadequate

• Caring

  Inadequate

• Responsive

  Inadequate

• Well-led

  Inadequate

Our view of the service

The Brookland is a residential care home providing personal care for 1 person. Residential care is provided to people who have an acquired brain injury. Some people have physical disabilities. We completed this assessment between 15 April and 21 April 2025. We found 7 breaches of the legal regulations in relation to person centred care, people being treated with care and dignity, safeguarding people from abuse, safe care and treatment, safe deployment of staff and competency of staff, consent to care not always being obtained in line with the Mental Capacity Act 2005 and poor governance. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

People's experience of this service

People and relatives fed back positively about some staff being kind, caring and respectful. However, there were other comments that staff did not always interact with them in a meaningful way. People and relatives felt there were insufficient activities being provided. Relatives also fed back that people were not always supported to develop friendships.