Starline 2000

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Care workers treated people with kindness and respect. One relative told us, “Yes, the carers are very kind and caring, in fact they are like members of our family, it’s so close”. Another relative said, “I think the majority of the carers are very kind and caring towards my loved one”.

Care workers treated people with dignity, and their privacy was respected. One relative said, “During any intimate tasks the carers always cover my loved one with a towel and make sure the curtains are drawn”. Another relative said, “When my loved one has a bed bath the carers do cover my loved one to protect their privacy and dignity”.

Care workers showed an understanding of equality and diversity. The service was non-discriminatory, and care workers told us they would always support people with any needs they had with regards to their disability, race, religion, preferred gender, and faith.

Care workers had received training on equality and diversity, and privacy, and dignity. They were able to tell us how they maintained people’s privacy and dignity by asking for their permission before entering their home, and by covering them to ensure people were comfortable when providing them with personal care.

Care workers treated people as individuals and made sure people’s care and support met their needs. People’s care records included sections about their likes, dislikes and preferences.

Care workers gave people as much choice as possible. One relative told us, “Yes my loved one is often given a choice of their personal care tasks, and the carers do respect their choices”. People’s care records included sections about their cultural and religious backgrounds and relationships that were important to them. For example, about their spiritual needs and particular food. People and their relatives told us the care workers respected these.

People were supported to maintain their independence. Care workers told us they encouraged people to complete some tasks for themselves, as much as they were able to.

Care workers responded to people’s immediate personal care needs. The registered manager told us care workers visited people each day at specific times to give personal care and coordinated with office, external health and social care professionals if required.

The registered manager supported care workers with their wellbeing. Care workers told us they had access to support and advice from the registered manager, and they were approachable at all times.