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Inwood House Requires improvement

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 2 July 2013
Date of Publication: 2 August 2013
Inspection Report published 02 August 2013 PDF

Overview

Inspection carried out on 2 July 2013

During a routine inspection

People told us they were happy with the care they received.

Staff were caring and respectful in their interactions with people.

People looked well cared for and their rights to privacy and dignity were maintained.

People were encouraged to make decisions in their daily lives.

A comprehensive range of social and leisure opportunities were offered to people, both in-house and within the local community.

People felt safe within the home. Staff were aware of their responsibilities to recognise and respond appropriately to any suspicion or allegation of abuse.

Staff were given a range of opportunities to develop their knowledge and skills in a way which met their individual needs.

Staff were fully supported and worked well as a team.

People were encouraged to give their views about the service and its development. A clear auditing system was in place to monitor the on going quality of the service provided.