The Bungalow

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and support was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Where people and those important to them wanted to be actively involved in reviewing the care, this was clearly documented and their views and opinions were recorded. Where people were less able to voice their opinions and views, their assessments clearly documented how to support them holistically, taking account of what was important to them.

The provider planned and delivered people’s care and support with them. They did this in line with legislation and current evidence-based good practice and standards. Staff had access to a range of guidance and resources to promote good working practices and the management team signposted them to relevant policy and training updates.

People were involved in planning what they would like to eat. Where staff supported people with their eating and drinking needs, detailed guidance was in place for staff about how to support people safely. The provider liaised with relevant health professionals such as the speech and language therapist and dietician to ensure people’s eating and drinking needs were assessed and reviewed appropriately.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People had health action plans and hospital passport documents in place which detailed their health needs and support preferences. Staff supported people to share these documents with other health professionals when attending appointments or accessing health services.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People’s care plans contained clear information about the health professionals involved in their care. People’s changing needs were identified promptly and appropriate referrals made to ensure people’s needs continued to be met appropriately. Where people required additional support to manage their anxiety around attending appointments, staff had a clear process to follow to plan and prepare people to minimise the risk of distress.

The provider routinely monitored people’s health and care needs with them, to continuously improve their support and identify any concerns. At the time of the inspection, the provider had also started to implement monthly reviews of people’s goals, to record people’s aspirations and achievements more clearly. Alongside this, the management team had created folders of photos to reflect and share people’s positive experiences.

The provider told people about their rights around consent and respected these when delivering person-centred care. Staff used different forms of communication including assistive technology and visual aids to support people to make choices about their support. People’s capacity to consent was clearly assessed and documented. People’s care plans provided detailed information about how to offer choice and promote decision making.