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Platinum Care Solutions Good

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Inspection report

Date of Inspection: 12 November 2013
Date of Publication: 6 December 2013
Inspection Report published 06 December 2013 PDF

Overview

Inspection carried out on 12 November 2013

During a routine inspection

At the time of the inspection Platinum Care Solutions Limited was providing personal care and support for four people. We talked with one person using the service who said the agency was �very, very good � marvellous. As far as I�m concerned there�s nothing I would change.�

We spoke with the home care supervisor, the recruitment administrator and support worker, the office advocate and the training manager. One staff member told us �It�s very supportive here. There�s always someone to talk to, even out of hours.�

People were informed about the service provided, and were involved in their care.

We looked at three care files, for people with varying support needs. We found that the planning and delivery of care promoted peoples� choices, dignity and independence, and was flexible to meet their needs.

People who used the service were protected because there were good systems in place to make sure staff were aware of the possibility of abuse and knew what action to take in the event of a suspicion or allegation.

There were effective systems in place to ensure people were safe because staff were subject to rigorous recruitment procedures and a thorough induction.