Perfect Quality Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring - This means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were treated with dignity and respect, and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff spoke positively about the people they supported. They understood the importance of ensuring people’s privacy and dignity were maintained at all times. A staff member told us, “I use kind and respectful language, calling them by their names and talking to them as adults, never rushing or making them feel like a burden. I also encourage them to do as much for themselves as they can, because I know it helps them feel more confident and independent.” A relative described staff as caring and empathic.

We did not receive feedback from other professionals. However, the registered manager understood the importance of ensuring collaborative and respectful relationships with others involved in people’s care and support.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s assessments, care plans and risk assessments were person-centred. They included information about people’s histories, abilities, cultural and religious needs, preferences, and how and when they wished to be supported. Staff understood the importance of ensuring care and support was delivered in line with people’s needs, preferences and choices.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s care plans described the tasks they could do for themselves and provided guidance for staff on how they should support them to encourage independence. A staff member told us, “I encourage them to do as much for themselves as they can, because I know it helps them feel more confident and independent.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People’s care plans included guidance for staff on how they should respond to people if they observed any discomfort or distress. Staff described the importance of listening to people and identifying any physical or behavioural changes as potential indicators of immediate need.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us the service supported their wellbeing. Staff also always had access to management support via an out of hours on-call number. They told us they valued the support they received to enable them in their roles. The provider had carried out lone working risk assessments for staff and understood the importance of ensuring their safety and wellbeing.