- Homecare service
Abbeyfield Hope Bank View
Assessment report published 23 January 2026
Contents
Ratings
Our view of the service
We carried out an assessment of Abbeyfield Hope Bank View between 18 November and 14 January 2026. We visited the service 18 November 2025 and then reviewed information remotely. The assessment was carried out following on-going concerns about high use of agency staff impacting people’s care and the length of time since the last comprehensive inspection of the service. The service was an extra care scheme for up to 61 people living in their own homes with on-site tailored support arrangements.
The service’s reliance on agency staff had improved. Staff feedback about staffing levels was now positive. They told us high agency staff use had been an issue, but this had now improved significantly. People also confirmed this.
Some improvements were required to ensure medicines administration records were accurate. Staff did not always record consistently why people had not been given medicines or consistently record ‘when required’ medicines had been administered.
There were systems to investigate and learn from incidents, accidents, safeguarding concerns and complaints. Staff said the registered manager was supportive and approachable. New staff were recruited safely.
Care plans and risk assessments were personalised and included information about how people wanted their support provided. Staff completed the training they needed. People were supported to have enough to eat and drink in line with their needs and preferences.
The provider had a structured approach to quality assurance, which was successful in identifying areas for improvement.
People's experience of this service
People gave positive feedback about their support, describing staff as caring and respectful. Some people told us they did not always have their preferred gender of care worker. This was raised with the registered manager who confirmed this should not happen and would be investigated. People confirmed they felt safe living at the service. Staff supported people in line with their assessed needs. The service had developed links with the local community and people participated in activities to promote their wellbeing. A person said, “It’s a lovely community; everyone is friendly and helpful.”