- Dentist
Manchester St Anns Square
Assessment report published 11 November 2026
Contents
Judgements
Our view of the service
We carried out this announced off-site inspection on 2 October 2026.
Where we carry out an off-site assessment, we undertake a detailed review of the practice risk assessments, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.
We found the practice had met regulations.
The practice had systems and processes to identify and manage risks, including infection prevention and control. However, improvements should be made in some aspects of risk management to ensure risks are assessed, monitored and addressed effectively.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Bupa - St Anns Square, Manchester is part of BUPA Dental Care a, dental group provider. The practice is in Manchester and provides NHS and private dental care and treatment for adults and children.
The practice was located on the second floor and was accessible via both stairs and a lift. Parking facilities were available nearby. Patients requiring additional assistance could access the premises using a portable ramp, which staff deployed as needed. Where a patient's accessibility needs could not be fully met at this location, arrangements were made for them to be seen at a nearby sister practice with fully accessible facilities.
The practice had 11 treatment rooms. At the time of our inspection, there was a total of 44 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, 2 dental hygienists, the practice coordinator and the practice manager.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us.
The practice made our questionnaires available to patients, and we received 75 responses.
Patient feedback provided a positive view of the dental team and care provided by the practice. Respondents included both newer patients and patients who had attended the practice for many years.
All patients who responded said they would recommend the practice to family and friends.
Patients told us they were able to access appointments when needed and described staff as welcoming, helpful and professional.
They reported being treated with dignity and respect and said they were involved in decisions about their treatment, with clear explanations provided to support informed choices.
Patients also indicated that the practice environment and treatment rooms were clean and well maintained and that they felt safe when attending appointments.
We also reviewed publicly available online feedback covering the previous 12 months. This supported the feedback received during our inspection.
Feedback highlighted positive experiences of customer service and clinical care, with patients expressing confidence in the quality of treatment provided.
Several reviewers described receiving support and reassurance when feeling anxious about dental treatment, whilst others referred to positive experiences of emergency access and continuity of care over a number of years.
A small number of reviews raised concerns relating to communication, continuity of care, costs and individual experiences of treatment.
The practice had responded to online feedback, thanking patients for positive comments and, where concerns had been raised, encouraging the individual to contact the practice directly so their experiences could be discussed further.
The practice shared patient feedback with the team. We were told feedback was reviewed regularly and, where suggestions for improvement were identified, appropriate action would be taken.