Claremont Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good

This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff supported people in a respectful and considerate way. People were assisted with personal care, nutrition and mobility at their own pace, with staff offering reassurance and checking comfort. Care was delivered in a way which maintained people’s dignity and privacy.

Staff supported people’s privacy in day to day care. Personal care was provided in private spaces, and support with continence and personal needs was managed discreetly. Staff were also attentive to people’s emotional wellbeing, responding to changes in mood and offering reassurance where needed.

Relatives spoke positively about how people were treated. One relative said, “They treat [person] with respect and dignity.”
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff knew people well and delivered care which reflected their individual needs, routines and preferences. People were supported with personal care, meals and daily activities in ways which suited them, and staff adapted their approach in response to changes in people’s mood, comfort and engagement.

Staff recognised when people’s needs varied and adjusted support accordingly. For example, where people appeared unsettled, tired or unwell, staff provided reassurance and adjusted how care was delivered. This helped ensure care was tailored to each person and reflected their individual needs.
 

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff respected people’s day to day choices and supported them to remain independent within their abilities. People were offered choice in personal care, meals and daily routines, and staff adapted their approach in line with people’s preferences and how they were feeling.

Staff encouraged people to maintain their independence wherever possible. People were supported to do as much for themselves as they could, with assistance provided when needed. This included support with mobility and daily activities, helping people to maintain their independence and retain control over their day to day lives.

Where restrictions were used to manage risks, staff understood why these were in place and followed appropriate processes. This helped to ensure people were supported safely while maintaining as much choice and control as possible.
 

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were attentive to people’s immediate needs and supported them when required. People were checked regularly, including overnight, and received support with comfort, personal care and reassurance when needed.

Staff recognised changes in people’s health and wellbeing and acted without delay. Where people showed signs of distress or deterioration, staff sought support from health professionals and followed the advice provided.

People were able to request support when they needed it, including through staff call systems, and these were regularly checked to ensure help was available. This helped ensure people received timely support when they needed it.
 

The provider cared about and promoted the wellbeing of their staff and supported them to deliver person centred care.

Staff were supported in their roles through training, supervision and day to day management support. Records showed staff had access to learning and development opportunities which helped them carry out their roles safely and confidently.

Staff worked well together and were able to seek support from senior colleagues when needed. Staff told us they felt able to raise concerns and ask for advice, and managers were approachable and responsive, which helped support a positive working environment. One staff member told us, “The manager is approachable. I wouldn’t be worried to go to [person] if I ever needed support.”

Staff received regular supervision, which provided opportunities to reflect on their practice, discuss responsibilities and identify any support needs. This helped ensure staff felt supported in their roles and were able to provide consistent, person‑centred care.