DHL PTS Ponders End

We rated responsive as good. We assessed five quality statements. We found that overall, the collection of people was timely, however return journeys were not always on time and sometimes people had to wait long periods to be collected and returned home. We found leaders were unclear on what patient documentation was retained and found some had been stored inappropriately. However, the service had effective systems to manage complaints and had actively sought and listened to peoples’ views. The service had given training on neurodivergent conditions to support people being transported.