- Care home
Oak Manor
Assessment report published 22 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 22 September 2026 to 09 October 2026.
Oak Manor Care Home is a care home supporting people who may be living with dementia, a physical disability, mental health support needs or a sensory impairment. The service provides accommodation for people who need personal care or nursing care. The service can support up to 64 people, and 62 people were living at the service at the time of our inspection.
At our last inspection, this service was rated good. At this inspection the service remains good.
People were safe being supported by a staff team who understood how to safeguard them from abuse. Risk assessments and care plans detailed how to keep people safe and were thorough for the most part. There were enough staff to support people safely and staff had the training they needed to meet people’s support needs. People were supported safely with their medicines although audits in this area needed strengthening. The management team assessed people’s needs before they used the service and people had positive experiences as a result. Staff helped people stay healthy and have good outcomes in relation to their health and wellbeing. People were supported in line with the Mental Capacity Act (MCA).
Staff were kind and caring and people and relatives were positive about their/ their family member’s support. People were supported have choice and maintain their independence if they chose to do so. For the most part care plans were personalised and detailed. Some improvements could be made to the way in which staff recorded how people were being supported, particularly in relation to when they were upset or whether they enjoyed social opportunities. People and relatives were supported to feed back about the service. Staff knew people well and supported them in line with their preferences and interests. The registered manager and management team were compassionate, taking the time to make sure people and staff felt well supported. Audits and governance measures were effective in monitoring the quality of the service and driving improvements where these were necessary. The culture at the service was positive for the most part and staff were dedicated to helping people have the best experiences of care they could have.
People's experience of this service
People told us they were happy being supported by staff. We observed people to be happy and relaxed whilst being supported by the staff team. Staff knew people well and were able to support them and engage with them in conversations about their preferred interests. One person said, ‘‘It’s very good here. I like it and its comfortable. There is a friendly atmosphere with the staff and with the other people who I sit with.’’ Another person showed us how they liked speaking with the staff team by laughing and becoming relaxed when staff spoke with them when they felt upset. A relative told us, ‘‘It’s a lovely service and the staff care a lot. They are always willing to listen to us and want what is best for [family member].’’