Link House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People received an assessment when they moved into the home and then had an annual review with staff and their social worker to review their care needs. This helped to set aims for the year on how the person needed to be supported to develop. For example, increasing their independence in the community. In addition to the annual review people’s needs were reviewed after incidents to see if any changes were needed to ensure the person remained fully supported.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The registered manager had a good understanding of how to meet people’s needs. They were able to understand people’s behaviour triggers and accessed care in line with best practice to support people’s needs. For example, by accessing education to support people to understand their behaviour's better.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff had access to people’s care plans which ensured they had all the information needed to support people. Each person was allocated a key worker who knew about their health and care needs. They worked with other health and social care professionals to ensure they had all the information needed to provide safe care to people. People felt supported by staff, a person said, “The staff are good to me.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People received annual reviews with their social worker, family and care staff. During this meeting they reviewed the person’s progress against goals set and identified areas for development. Staff used this information to ensure the care was provided to support people’s identified aims. This care was regularly reviewed to monitor people’s progress and any changes that were needed to ensure people achieved their goals.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People received annual reviews with their social worker, family and care staff. During this meeting they reviewed the person’s progress against goals set and identified areas for development. Staff used this information to ensure the care was provided to support people’s identified aims. This care was regularly reviewed to monitor people’s progress and any changes that were needed to ensure people achieved their goals.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The manager put people’s ability to consent and make their own choices at the heart of everything they did. We saw people were supported to make decisions and while staff gently pointed out any risks involved in the decision, they respected the right people had to make a choice for themselves. For example, staff spoke with one person who was going out on their own about food choices. They reminded them about healthy options but did not restrict the person about their choices.