IJB Healthcare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were supported by staff who were kind, compassionate and maintained their dignity. A relative said, “I am aware that carers treat my [relative] with respect and dignity. I am satisfied with the way my [relative] is addressed.”

Staff knew and understood people well, including their preferences, wishes, personal histories and backgrounds. People were supported to have choice and control over their care and to make decisions about their care, support and wellbeing.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals. Care plans we reviewed provided staff with details about the person’s background, strengths, routines and gave guidance on how they preferred staff to meet their personal care and support needs and wishes. People and their relatives had been involved in developing their care plans to help ensure they reflected their needs and preferences. relatives told us they were treated well by staff.

Staff had a good understanding of people’s needs and how to meet them. People confirmed staff understood their needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s care plans provided detailed information about the support they required. People and their relatives were involved planning and delivering care to provide control over their own care and wellbeing.

Care workers understood the importance of supporting people to maintain their independence and to live at home for as long as possible. A member of staff said, “I just do not do everything for an individual. I do promote their independence. “Another staff said, “We encourage people to do stuff.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and their relatives were involved in developing and reviewing their care plans. People’s health and medical needs, as well as notes following the recent healthcare professionals’ visits, were recorded in their care plan, along with contact phone numbers for GPs, Pharmacy, Social Worker, and next of kin. This meant staff had up-to-date information about how to meet people’s needs. Staff we spoke with had a good understanding of how to support individuals and people told us their needs were met.

The provider did not always care about and promote the wellbeing of their staff. They did not always support or enable staff to deliver person-centred care.

On our visit, the registered manager confirmed they had regular formal supervision meetings with staff to discuss the support and professional development opportunities. However, we found the provider did not organise routine appraisals meetings with staff. This was discussed with the registered manager, and they assured us they would plan appraisal meetings with the staff in the coming weeks.

All the staff completed induction training to understand their role and develop their skills. Staff we spoke with were positive about the support they received from senior staff and told us it was a good place to work. A staff member told us, “I have my full trust in the management.” Another staff member told us, “The registered manager is approachable. They are always available whenever I need them.”

The registered manager told us staff were given gift vouchers, cards, clothes and chocolates at a yearly party as a thank you for the work they do.