Medserena Upright MRI Centre

Our overall location rating for well-led stayed the same. We rated well-led at Medserena Upright MRI Centre as requires improvement.

The provider's policies for complaints, incident reporting and medicines management were inconsistent and did not accurately reflect staff practice. The service did not have effective monitoring processes relating to staff recruitment records and the reporting of scan results.

However,

Leaders promoted a positive work culture based on equality, diversity and inclusion. Staff felt respected, supported and valued. Leaders worked collaboratively with stakeholders and partners to plan and manage services.