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Inspection report

Date of Inspection: 3 March 2014
Date of Publication: 26 March 2014
Inspection Report published 26 March 2014 PDF


Inspection carried out on 3 March 2014

During a routine inspection

The inspection was carried out by one Inspector for over two hours. We found that the agency had recently commenced trading and currently provided services for one person. We spent time in the agency offices examining documentation and talking with the manager; and we visited the person receiving care in their own home, and met the person's care worker.

We found that the agency had reliable processes in place to ensure they would be able to meet the needs of people applying to use their services.

We saw that care and support plans identified the person�s specific needs. The plans had associated risk assessments to identify any risks for the person such as moving and handling, and financial management.

The agency manager and staff demonstrated a clear understanding of safeguarding procedures and how to make safeguarding referrals if indicated.

We found that the agency had robust recruitment procedures in place to ensure that staff would be suitable for their job roles.

The staff obtained the views of the person receiving care and their representative at regular intervals. The agency was developing systems to monitor the ongoing effectiveness of the agency and to provide feedback from people using services.