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Archived: Look Ahead West London Mental Health Domiciliary Care Service

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All reports

Inspection report

Date of Inspection: 2 January 2013
Date of Publication: 29 January 2013
Inspection Report published 29 January 2013 PDF


Inspection carried out on 2 January 2013

During a routine inspection

People gave their written consent for stakeholders to review their records and for their confidential information to be disclosed to appropriate individuals. One person told us that staff "respected their privacy" and only carried out care activities that they wanted them to.

Staff knew what the requirements of the Mental Capacity Act 2005 were and told us that capacity assessments were carried out by people's care co-ordinators in the community. There was no record that two people, who were having their monies managed by staff, had had their mental capacity assessed.

Records showed that people had risk assessments and management plans as well as support plans, which they signed. One person described the service as "OK" and told us that they knew about their support plan and who their key worker was.

Staff had attended training on safeguarding vulnerable adults and knew what to do if they had concerns about a person's welfare. One person told us that they felt "safe" at the home.

Staff had attended various training courses including safeguarding vulnerable adults, the Mental Capacity Act 2005, first aid and fire awareness. They were also supervised and appraised on their performance.

People were asked for their views about their care. Six monthly customer satisfaction surveys were carried. The latest results from November 2012 showed that four of the five respondents expressed satisfaction with the overall quality of the service.