Hammerwich Hall Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for provider at this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People had comprehensive pre‑assessments in place, which were used to build a clear understanding of their needs, wishes, preferences, and life histories. This information helped staff get to know each person well and provide support in a tailored, person‑centred way that reflected what mattered most to them.

Care plans were reviewed regularly and updated when people’s needs changed. People told us they were involved in this process, along with their relatives where appropriate. This ensured care remained relevant, accurate, and responsive to each person’s evolving needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them.

Care was delivered in line with best practice and current guidance. As care plans were thorough and detailed, and staff knew people well, support was provided in a way that reflected each person’s preferences, routines, and what was most important to them.

People were involved in decisions about their care, with relatives or advocates included where appropriate. This approach aligned with good practice and supported people to remain at the centre of their care.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked well together and communicated effectively, which helped ensure people received coordinated and consistent support. There were clear mechanisms in place for staff and leaders to share information such as handovers and meetings, including a daily meeting with heads of departments.

When people required input from external professionals, referrals were made in a timely and appropriate way. Staff worked collaboratively with health and social care professionals to ensure people’s needs were met quickly and effectively. This joined‑up approach helped ensure care remained relevant and responsive.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to maintain and improve their health in ways that were appropriate to their own needs. Staff monitored people’s health outcomes and sought professional input when required, ensuring any changes were identified and responded to promptly.

Health professionals involved in people’s care told us the staff team worked well with them and communicated effectively. One professional told us, “Staff are really good at asking us to see people as needed. They will refer pretty quick and they are always on top of what is going on with people.” This collaborative approach helped ensure people’s health needs were met in a timely, coordinated, and consistent way, supporting positive health outcomes and overall wellbeing.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People were regularly asked about their health needs and overall wellbeing, and this information was reviewed and recorded consistently. Ongoing monitoring meant staff could identify any changes promptly and adjust support as needed, ensuring people’s needs continued to be met effectively.

This proactive approach helped the service track progress and identified areas where outcomes could be improved. As a result, people experienced care that was responsive, continually reviewed, and focused on achieving positive and improving outcomes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. This can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service.

People received Mental Capacity Act (MCA) assessments where required, and decisions made as a result of these assessments were completed in people’s best interests. Most assessments were detailed and contained clear information about the decision being made, the person’s abilities, and the rationale for best‑interest decisions. A small number were less detailed, and we informed the manager and deputy manager so they could ensure the process and documentation were consistent across the service.

Where people had Deprivation of Liberty Safeguards (DoLS) authorisations in place, this was clearly recorded. Applications awaiting authorisation had been followed up appropriately to check on progress and ensure people’s rights were protected.

Staff sought consent from people before providing care and support. They explained what they were doing, offered choices, and respected people’s decisions. This helped ensure care was delivered in line with legal requirements and with respect for people’s autonomy.