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Inspection report

Date of Inspection: 24 January 2014
Date of Publication: 4 March 2014
Inspection Report published 04 March 2014 PDF | 71.74 KB

Overview

Inspection carried out on 24 January 2014

During a routine inspection

There was a consent policy and procedure in place. This featured details about mental capacity, when written consent was required and the need for people to be fully appraised of their treatment options and what they involved. All staff were trained in the use of this policy during their induction to the service. We reviewed the results of patient feedback questionnaires collected between June and November 2013. When asked whether procedures were explained in a way that people could understand the majority of respondents stated that this was done "completely".

When people attended the service they were asked relevant questions about their health to ensure that it was safe to undergo their designated imaging process. The person we spoke to using the service described it as "good". In the patient feedback survey the majority of people rated their overall satisfaction with the service as "excellent" and said that they would recommend it to others. Staff received annual training in what to do in a medical emergency.

On the day of the inspection the service was clean and tidy. There were effective systems in place to reduce the risk and spread of infection.

Appropriate checks were undertaken before staff began work. There was an effective complaints system available.