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Inspection report

Date of Inspection: 11 October 2012
Date of Publication: 8 November 2012
Inspection Report published 8 November 2012 PDF | 75.94 KB


Inspection carried out on 11 October 2012

During a routine inspection

We spoke to three people who had used the service and looked at written patient feedback submitted between June and August 2012. People described staff as "perfectly polite", "friendly" and "helpful". Written and verbal information about procedures was provided to people using the service.

Appropriate medical information was taken from patients prior to undergoing procedures to ensure that it was safe for them to do so. Checks were made on equipment and the building itself to ensure that it was safe for treatment to be provided. Staff had been trained in how to handle medical emergencies and there was emergency equipment and drugs on site. People told us that they were "happy" with the service and that "everything was ok".

People told us that they felt "safe" when using the service and that they did not have any concerns about staff. Staff had been trained in spotting signs of abuse, as well as how to escalate any concerns that they had.

Staff received an induction to the service and were required to attend appropriate mandatory training on a yearly basis. There were plans for their performance to be assessed on an annual basis. Clinical staff undertook further training to maintain their professional registration.

There were procedures in place for people to be able to provide feedback about the service and the quality of the treatment provided was regularly monitored.