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Soham Lodge Requires improvement

All reports

Inspection report

Date of Inspection: 24 February 2014
Date of Publication: 29 April 2014
Inspection Report published 29 April 2014 PDF

Overview

Inspection carried out on 24 February 2014

During a themed inspection looking at Dementia Services

During our inspection we looked at how people were cared for and how staff supported people living with dementia. We spoke with the registered manager, the activities co-ordinator, one staff member , four people who used the service living with dementia and eight relatives visiting on the day of our inspection. We also received 10 comment cards from relatives of people who used the service. All the comments we received were complimentary about the service and its staff.

We found that staff were caring and attentive to people's needs. We saw that people had enough to eat and had access to snacks throughout the day. The service had a dedicated activities co-ordinator that worked with people and their relatives to deliver tailored activities on an individual basis and in groups.

We saw that the service had effective working relationships with other providers and accessed other professionals to support people when this was required. The registered manager told us that the hospitals worked well with them to support people who were being admitted or being discharged.

We saw that the service had effective quality assurance processes in place to monitor the dementia care people received.