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BARDOC - Moorgate Primary Care Centre Good

All reports

Inspection report

Date of Inspection: 14 June 2013
Date of Publication: 13 July 2013
Inspection Report published 13 July 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 June 2013, observed how people were being cared for and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

Patients’ initial contact with BARDOC – Moorgate Primary Care Centre was by a telephone call to a call handler. These phone calls were answered by staff based at three BARDOC sites. We spoke with call handlers who told us they were always able to access staff if they were required at short notice.

A doctor or nurse, depending on the nature of the patient’s illness or condition, telephoned each patient back. They were able to carry out a telephone consultation. The manager told us that they monitored the length of time between an initial telephone call and a call back. They also monitored the length of time people needed to wait for an appointment with or visit from a doctor if this was necessary. They said they were able to increase staffing levels if this was required. They had an on-call system for medical staff and also had a large pool of bank staff if required.