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BARDOC - Moorgate Primary Care Centre Good

All reports

Inspection report

Date of Inspection: 14 June 2013
Date of Publication: 13 July 2013
Inspection Report published 13 July 2013 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 June 2013, observed how people were being cared for and talked with staff.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

We heard call handlers speaking on the telephone. They asked patients to confirm their name, address and date of birth prior to starting their initial consultation. Where the person making the call was not the patient where possible they asked the patient for their consent to speak with their representative.

We spoke with a doctor. They told us that prior to starting a telephone consultation they made sure they were speaking with the correct person. They said they asked for verbal consent prior to carrying out medical examinations, and they explained any procedures prior to commencing them.