Furlong House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People had their needs and preferences assessed and a care plan was put in place to guide staff on how to meet these needs. Assessments were completed before people come into the service and a care plan was created. This was initially reviewed after the first 6 weeks to ensure people were getting the care they needed. The electronic care planning system was used to record the care people received and checks were undertaken to ensure people had their needs met. Staff told us there was a useful summary care plan which showed all the tasks they needed to complete to meet people’s needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The provider worked within the principles of the right support, right care, right culture guidance. The model of care enabled people to have choice and control about their support and maximised independence. Care was person-centred and ensured people had their privacy and dignity maintained. People were empowered and the values of the providers leaders and staff ensured people received an inclusive service. The providers electronic records system used tools to assess people’s needs and identify risks to their safety. Staff told us they used the information to guide how they supported people and record the care people received. The system included risk assessment tools to consider the risks to people’s safety, including health conditions, skin integrity and falls.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff told us they worked closely with other agencies to provide people’s care. The manager confirmed they worked collaboratively with several agencies to ensure people had their needs met. Care plans documented the help people needed from different agencies and where reviews were undertaken other agencies were consistently involved.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to maintain their health and wellbeing. Relatives told us they felt staff understood individual needs. Staff were able to describe the care people received to maintain their health and wellbeing. Care plans and risk assessments were in place which detailed the support people needed with managing their health conditions.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The provider had a system in place to monitor and review the care peoples received. Following an initial review there were regular updates to care plans if things changed and at least every 6 months. Staff told us they were kept up to date about any changes. Records conformed reviews were taking place, and care plans were updated.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People and their relatives confirmed staff sought consent before offering care and support. Staff had been trained in the principles of the Mental Capacity Act and could describe how they sought consent from individuals. Where people may lack capacity to make a specific decision there was a process in place to complete a mental capacity assessment and complete a best interest decision meeting.