Jenner House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People told us they were happy with the care they received, and this met their needs. A person said, “I do not have a single issue or worry about my care." People had an initial assessment which was used to create a care plan. This included assessing individual risks and putting management plans in place. The system was electronic and these were updated following any changes to people’s care and support needs. Staff used the electronic system to record the care people received.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The electronic records system in place used tools to assess individual risks these included falls risks, skin integrity and risks associated with specific health conditions. Staff used this information to guide them in providing effective care. A staff member told us, “The electronic record has all the details. There is a summary of what people need at each call, and this is in one place for us to read.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The provider had systems in place to ensure they worked with other agencies to support people. Some people had support during the week from different services, and this meant staff had to work closely with these agencies to provide continuity of care. Staff could describe how the care plans were used to ensure people received appropriate care and information was shared with relevant agencies.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People and their relatives told us staff ensured their heath needs were considered. A relative told us, “If there’s any issue, a hospital visit or an ambulance being called, I’m the first port of call.” Staff understood people’s individual health needs and could describe the support people received. For example, staff described the support they gave to someone living with diabetes and how to recognise any changes in their condition and what actions they would need to take. Care plans and risk assessments were in place to guide staff on how to meet individual health needs.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The provider told us they ensured people had regular reviews to monitor the effectiveness of the care and support they were receiving. People had an initial review 6 weeks after starting to use the service and then at least every 6 months after that point more frequently if needs changed. The system ensured everyone who was involved in the care of the person was engaged in the reviews. Records supported this.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People raised no concerns about staff asking for consent with their care and treatment. Staff understood the need to seek consent and could describe how they did this when supporting people. Records also ensured consent was sought and documented as received. The provider had consent forms in place and where people were unable to consent, mental capacity assessments and best interest decisions were in place with relevant others involved in making decisions.