Featherstone Road Health Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

Childhood immunisations were carried out in line with the national childhood vaccination programme. According to the UK Health Security Agency (UKHSA) published data, the practice childhood immunisation uptake rates were below the World Health Organisation (WHO) target of 95% for all immunisation indicators measured in 2024/25, which were recorded at 78.8%, 88.9%, 86.5%, 92.9% and 93.7% respectively.

According to the NHS England published data (30 June 2024), the practice population uptake rates for cervical cancer screening programme were below the 80% NHS target. They achieved 70.8% cervical cancer screening rates for women aged 25-49 years and 77.1% screening rates for women aged 50-64 years old.

Public health data provided by the service showed for 2024/25 the practice had achieved the highest uptake for cervical cancer screening in the primary care network.

Despite not meeting targets, the service had performed well for childhood immunisations and cervical cancer screening when considering the level of deprivation in the patient population and a large Muslim cohort who for cultural reasons were hesitant to allow their children to be vaccinated. Leaders were aware of the challenges and had implemented a variety of measures to tackle them. For example, both GPs and nurses contacted patients in their own language to explain the importance of vaccinations, parents of eligible children were sent information leaflets in different languages and staff liaised with health visitors. The service asked decliners to sign disclaimers which were then scanned into the patient record. Disclaimers were then still encouraged to attend. The service had also participated in local educational events.

Data provided by the service from the Integrated Care Board (ICB) dashboard showed they currently had the highest bowel screening uptake in the primary care network and the third highest breast cancer screening uptake. Data also showed that they were one of 2 practices within the primary care network to achieve all their ICB set clinical targets in 2025/26.

The service carried out regular audits of cervical smears and followed up on any identified as inadequate.

The service had a failsafe system to monitor urgent cancer referrals to ensure patients were seen within the required timeframe.

Medicine audits were routinely carried out for high-risk medicines. For example, Z Drugs, Antipsychotics, Lithium, Methotrexate and Warfarin.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.