- Dentist
Hockley Heath Dental Care
Assessment report published 23 September 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 11 August 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Hockley Heath, Solihull and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 17 staff, of which there were 7 dentists (including an orthodontist and an endodontist), 6 dental nurses (including 3 trainee dental nurses), 1 dental therapist, 1 dental hygienist, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 3 dental nurses, 1 receptionist, the practice manager and the practice manager from the sister practice.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “This practice has always treated me with respect and professionally. I have been coming here for years and plan to stay here for the foreseeable future. Staff are friendly and polite and make sure I am calm as I am a nervous patient.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. A patient commented, “Lovely dentist very friendly and explains everything.”
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. One patient commented, “kind dentists who take time to explain exam and give lifestyle advice to protect teeth.”
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.