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Archived: Belgravia Nursing and Care

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Inspection report

Date of Inspection: 27 January 2014
Date of Publication: 12 February 2014
Inspection Report published 12 February 2014 PDF | 80.21 KB

Overview

Inspection carried out on 27 January 2014

During a routine inspection

We visited Belgravia Nursing and Care to look at the care and welfare of people who used the service. We spoke to six people who used the service or their relatives. We spoke with four members of staff, including the registered manager.

All of the people we spoke with were very happy with the service. One person told us “They choose the staff to fit my needs, for me this is perfect.” Another person told us “Staff are very pleasant, very kind, and do their best. They are brilliant.”

People told us that staff asked their permission before they did things for them. One person said “We discussed consent when we had the assessment; they did a very good review.” Another said “Yes they ask my permission and I also signed consent forms when I started with the service.”

People who used the service had been involved in the planning of care. We saw that risks had been assessed and action taken to protect the welfare and safety of people. One person told us “The staff are dedicated. They think about ideas to help my relative and are proactive when things change.”

Staff understood their roles with regards to cleanliness and infection control. People who used the service told us that staff wore gloves and washed their hands before they provided care.

We saw that records of qualifications, criminal record checks and professional registrations were up to date.

The manager regularly reviewed the performance of the service to ensure it was of a good quality.