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Archived: Belgravia Nursing and Care

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Inspection report

Date of Inspection: 13 February 2013
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF | 84.85 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We carried out a visit on 13 February 2013, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with other authorities.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

The staff we spoke to told us they felt supported to do their job. One staff member told us “I enjoy it here.” Another staff member said “I feel very supported by the office, it’s much better than where I used to work.” Staff told us that they felt able to talk to the manager if they had any issues.

We saw that the provider had policies in place for supervisions and appraisals of staff. These detailed the process and gave recommended time scales in which they should happen.

We spoke with eight staff and all but one said they had supervisions within the timescales set out in the procedures. One person said that they do have supervision but not always every three months. Staff also said they had received an appraisal, but not everyone we spoke with had received one in the last twelve months.

Staff told us that they found the supervisions useful. They were given feedback on how they were doing, and could discuss any issues they may have or opportunities for further training. Staff also told us that they received observational supervision. This is where the line manager observed the staff giving care to a person using the service. They then fed back to the staff member how they did. The people who used the service that we spoke with confirmed that this had happened. There was a system in place to ensure staff received appropriate supervision and appraisals to enable them to carry out their roles effectively.

We saw that staff went through a structured induction programme when joining the service. The ‘outreach and home support trainer’ told us that this induction training met the requirements of the Common Induction Standards (CIS). The CIS are designed for people entering social care, and those changing roles or employers within adult social care. The induction covered such things as health and safety and subjects that would help staff meet the individual needs of the people using the service. For example, moving and handling, medication, and dementia awareness.

The staff we spoke with told us that they were able to gain further qualifications if they wished. One person said “I am now doing an NVQ level three in health and social care.” A member of staff who was a nurse said “if there is a training or study day they book me on them, I am able to keep my registration as a nurse up to date.” Staff received appropriate training and development opportunities to enable them to support people using the service.