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Archived: Belgravia Nursing and Care

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Inspection report

Date of Inspection: 13 February 2013
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF | 84.85 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We carried out a visit on 13 February 2013, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with other authorities.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People using the service told us they felt safe with staff.

We talked with staff about their understanding of safeguarding. They were able to explain the signs of abuse and what should be done if they suspected abuse was taking place. For example they said they would immediately report to the office. Staff also told us that if the office did not act on their concerns they would go to the persons care manager; social services; the police; and / or the Care Quality Commission. One person of the eight we spoke with was unclear exactly who they could contact within social services, but said they would contact the police, and would check the office procedures. Staff understood their responsibility with regards to safeguarding people from abuse.

We saw that the service had a policy on ‘safeguarding service users from abuse or harm.’ This had been recently reviewed. It defined abuse and described the role and accountability of staff in relation to abuse. Information was provided to staff to enable them to contact outside agencies if they needed to.

We checked the training records and saw that a plan was in place to ensure staff received regular update training. We saw that safeguarding was included in induction training. This would ensure all new staff were aware of their responsibilities before providing care to people. The provider had suitable arrangements in place to safeguard vulnerable people.