You are here

Archived: Belgravia Nursing and Care

All reports

Inspection report

Date of Inspection: 13 February 2013
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF | 84.85 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We carried out a visit on 13 February 2013, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with other authorities.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We spoke to nine people who used the service, or their relatives. When we asked one person if they felt staff respected their privacy and dignity they told us “Oh yes, very much so.” A relative told us “they are great with my family member they talk to him when giving care and they do respect his privacy.” All the people we spoke with told us that they felt respected by staff.

Staff told us “I always call the person by their preferred name; I ask them what they would like to do, and check they are happy with what I am doing.” Another staff member told us “I always explain what I am doing and ask permission.” Staff treated people with respect and protected their privacy and dignity.

A person who used the service told us “I shower and staff help me when I have finished. They help when I ask for it. “Another person said “staff encourage my relative to get up and move, to keep her mobile.” A staff member told us “One of the first things I was told when I joined Belgravia was that we must let clients do as much as they can for themselves, especially personal care.” Other people we spoke with described how they were supported to attend appointments, or go out to day centres. People felt encouraged to maintain independence and were enabled to access the local community.

One relative said “When Belgravia first started with us they sent someone around and we talked about our needs, they also made sure that my family member was involved in the discussion.” Another person told us “When they did the assessment we were able to talk to staff about the person’s needs, and they explained everything about the care they could provide.” A third person told us “They found out what was important to us by talking to us.”

Another person told us “When we had our assessment with the people from Belgravia they discussed all our needs. They asked about religion, food preferences, allergies and things like that.” People were involved in decisions made about their care.