- Care home
Autism Support and Care Also known as Jubilee Court
Assessment report published 16 July 2026
Contents
Ratings
Our view of the service
Autism Support and Care, known as Jubilee Court, is a supported living service. There were 10 people using the service at the time of the assessment with 9 of these people receiving the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
Jubilee Court is a specialist service for people with a learning disability and autistic people.
The service uses a household model of care. People have their own private space and share a kitchen, lounge, activity room, sensory room and dining area. This helps create a familiar home environment where staff can support people in a more personal and flexible way. There are individual flats on the upper floor but there was no one living in this part of the building at the time of our assessment.
We carried out this assessment on 30 June and 14 July 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.
People were supported by staff who were recruited safely and had the right skills, values and training to safely support them even during periods of distress. There were enough staff available both day and night. There were effective systems in place to safeguard people from abuse. Risk was assessed and actions were put in place to reduce risks which were discussed with the people themselves, relatives and professionals.
Throughout the assessment the registered manager and team were responsive to any issues highlighted and put measures in place to address them if it wasn’t something they had already identified. We identified some issues in the environment including a wardrobe that had come loose from the wall which was reattached on the day and some missing window restrictors which were ordered that day and, at that time, no one was living in this part of the building. The registered manager was aware of some other environmental concerns around the decor and had an action plan of work to be completed. They demonstrated a strong desire to learn and improve from feedback. We noted some person centred details were missing from care plans, the registered manager was in the process of reviewing all care plans and we saw evidence of reviews and where updates had already been completed. Care plans included details on their life history, circles of support and what people could do independently, referring to these as their strengths, and what they required support with as well as any restrictions in place.
People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. The person was not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives.
Individual goals were identified and these were reviewed and information was updated to demonstrate progress in achieving people’s goals. One staff member told us, “It’s important to make sure you are respecting the persons rights, the persons dignity and you empower the person and mostly you need to use positive encouragement and positive phrases.”
Medicines were managed safely and effectively, and people received their medicines consistently. As required medicines had supporting documentation to guide staff on how to safely administer these and when. All medicines were appropriately, stored and recorded and we saw evidence of stock management and auditing processes, and we saw evidence that the STOMP guidance was considered. STOMP stands for Stopping The Over Medication of People with a learning disability, autism, or both. This initiative in the UK supports to ensure individuals are only prescribed psychotropic medications for the right reasons, at the correct dosage, and for the shortest necessary time.
People were supported by kind and compassionate staff who provided genuine caring support, respected people’s dignity, privacy and autonomy. Staff spoke with and about people with warmth and described people in terms of what they valued about them. The registered manager and team also treated colleagues with kindness and valued and celebrated each person’s individuality. Equality and diversity was respected including people’s individual spirituality and dietary needs. The registered manager said, “It doesn’t matter what faith, culture, colour skin everyone treats everyone with fairness and the same opportunities.”
People’s independence was supported and they were encouraged to develop skills, for example cooking and maintaining the cleanliness of their personal space. People were given choice which was communicated in a way that met their needs including using Makaton, pictures and social stories to support their understanding. Makaton is a unique language programme that uses symbols, signs and speech to enable people to communicate.
People experienced a variety of activities both in the home and in the local, and wider, community and enjoyed holidays abroad. People kept pets which supported them to develop a level of responsibility as well as the companionship this provided. We saw the positive impact this had on people when they showed us their pet rabbits and told us how they care for them whilst holding and petting them. Relationships with friends and relatives were fostered and communication between staff and family was positive. A staff member said, “In terms of activity it’s fabulous here, how we support residents to live their best lives is fabulous.”
Leaders demonstrated a positive and open approach to learning and improvement. The provider recognised some areas needed to be improved to ensure documentation provided effective guidance for staff and risks were identified promptly, people were supported by caring staff and leaders who responded appropriately when concerns were raised.
People's experience of this service
Not everyone living at the service were able to speak with us and contribute their views because our presence would cause them distress, but we spoke with people who consented to speak with us and people’s relatives to understand what their experience of being supported by the team at Jubilee Court was. Where people could not directly tell us about their experience, we used observation and reviewed documentation to assess whether they received good care. This approach showed people were valued, respected, included and listened to and staff consistently interacted with them in a warm and positive manner. People knew staff and leaders well and felt confident speaking with them, and observations underlined this.
People and relatives were positive about the experience of living at Jubilee Court and that people were safe and living their best lives supported by knowledgeable and caring staff. One relative said, “I think it’s a brilliant place, I suppose the main part of that is the staff they go the extra mile all the time….. If there’s a little bit of an incident, you don’t feel [relative] is unsafe, if there is an unsafe incident they [staff] will tell you what and why and what is in place [to mitigate risk].” People were supported to be as independent as possible and try new activities and experiences in line with their wishes and interests. One person told us, “I cook my own pizzas, I like cooking my own pizzas.” We observed people set their own schedule for their day and they chose how they wished to spend their time including attending day services, carrying out daily living tasks, going for walks, social clubs and a night club, swimming, meals out, cinema, theatre, visiting family and friends and going on holiday. A relative said, “I like they take [relative] swimming and walks which is very good and they need that stimulation and they [staff] interact, and they really enjoy going to a local restaurant [serving food traditional to the persons culture].”
People were supported to have the same rights as any other citizen and live their life in the way they chose to. One relative explained about their loved one’s experience of having an ordinary life, “They [staff] took [name] to the hairdressers, I’d had a chat with the keyworker, [relative] had a few grey hairs, so they booked [relative] in and they’re having their hair dyed, it’s such normal stuff, which is what [relative] life should be.” This demonstrated that people’s holistic needs were considered and things that were important for individuals wellbeing and sense of identity and self confidence.
We saw people were supported to maintain and develop relationships. One relative spoke with us about the relationship their loved one had with another person at Jubilee Court, “It’s a very good relationship, they fall out, like a brother and sister relationship, I think it’s nice, it’s nice they have a few friends actually.”
Throughout the assessment our observations showed people were given choices, communicated with in a way that was meaningful to them, including the use of Makaton and picture prompts, and were treated with dignity and their privacy was respected including when the inspection team spoke with people and staff withdrew and closed the door when it was appropriate to do so.