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Archived: Options Health Care Services

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 16 June 2014
Date of Publication: 21 August 2014
Inspection Report published 21 August 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 June 2014, checked how people were cared for at each stage of their treatment and care and talked with carers and / or family members. We reviewed information given to us by the provider.

Our judgement

Care and support was planned in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We spoke with a relative of the person who used the service. They told us that before the service had started to provide care for the person, the manager had visited them in their own home. The manager had discussed the person's needs and talked about what care they could provide.

The relative of the person who used the service said that they were very happy with the care that the person received. They told us, “I am very happy with the care they provide, they have a huge empathy towards [Person’s name] and they are doing a superb job.”

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. The care record for the person who used the service included a needs assessment of every area of the person's life which had been completed when the service started. These assessments included such areas as, dressing, personal hygiene, food and drinks, housekeeping, mobility, hearing and understanding, communication, sight and social and leisure needs.