Harry Priestley House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care needs were assessed and reviewed regularly. People and their families were involved in reviews. A relative told us, “We have regular reviews and I go to them. There are also annual reviews.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People who needed modified diets were supported appropriately by members of staff. Menus and food reflected people’s preferences and people made informed choices about what they wanted to eat, when they wanted to eat and where they wanted to eat.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. There was good communication between teams of staff and key information and updates were shared appropriately which ensured care and support was effective.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. People were supported to live healthier lives and where possible, reduce their future needs for care and support. People had access to local health and care services and they were supported to attend annual health and care reviews with their GP. A relative told us, “[Family member] visits the dentists regularly. Their COVID and flu jabs are up to date.” Another relative told us, “The slightest thing and they speak to or take [family member] to the doctors. [Family member] is registered with the GP near the care home.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves. Members of staff kept clear notes about people’s activities and outcomes which enabled them to identify any changes quickly and take prompt action.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s capacity to consent to care was assessed and recorded in their care plans. Assessments were decision-specific in line with the Mental Capacity Act 2005 Code of Practice. If people did not have capacity to make decisions, appropriate procedures had been followed to ensure any decisions made were in people’s best interests.